Stripe - Customer Portal
The Stripe Customer Portal is an added benefit of Stripe. It allows your customers to:
- Update Payment Methods used on your website
- View their Billing History and previous purchases on your website
- Update their Billing Information to keep credit card details up to date
MarketGrabber sites are automatically integrated with the Stripe Customer portal.
How Your Customers Access the Stripe Customer Portal
Your website customers can easily access the Customer Portal directly from the My Account page on your website by pressing the Manage Payments button:
Pressing the Manage Payments button will open the Stripe Customer Portal.
Customer Portal Sample
This is an example of what the customer portal looks like. Your logo and colors appear (see Stripe - Branding support article). The customer can view that status of any recurring billing charges that are active.
Your customer can also see what credit cards they have on file and update credit cards without your intervention (helps you get paid). You customer can also update their billing information and view their billing history (customers can answer their own questions).
Stripe Settings for Customer Portal
You can control the behavior of the Stripe Customer Portal using Stripe settings. Login to Stripe and go to Settings and then click on Customer Portal:
Appearance and Business Name
This section covers logo, colors and business name that appear.
This section gives you control over what you want your customers to be able to do in the Stripe Customer Portal.
We recommend you do NOT enable cancel subscriptions function.
Do NOT enable Update Subscriptions.
For detailed instructions and online help use Stripe's support site which you can access from the top right of the Stripe Dashboard: